CRM - Scheduled Events, Flags & Notes
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In this category:
Table of ContentsOverviewEvents & Flag StagesAppointments & Follow UpsFlag StagesAccessing Flagged AccountsNotesUpdating/Deleting Events or Flags
Events & Flag Stages
Follow Ups & Appointments appear in the calendar section of your Pipeline
Other Flags (Contacted, Quoting, etc) appear in the Latest Flags window of your Pipeline (note: these flags are 'sticky' so you can schedule a calendar event without altering the flag stage)
Use the 'Remove Flag' or 'Next Year' to remove an account from your Latest Flags
You can also Hide an account, which suppresses it from exporting/printing. It also grays it out in your search results.
Appointments & Follow Ups
All flags are set or scheduled from the modal. When scheduled, appointments and follow ups will appear on the calendar in your Pipeline.
If you skip scheduling the these two flags will appear in your Latest Flags window (also in your Pipeline). If you use a calendar for work (who doesn't??) you can integrate your Xdate calendar to sync these events. To view a businesses policy details, just click on it.
Flags provide a structured way to manage activity. Some users just like to Save accounts. Others follow the intuitive flow from Contacted to Appointment, to Quoting, and Written (most of the time), or alternatively the 'Next Year' flag.
If you get burned by that prospect, you can even throw them in the trash using the Hide flag. And if things change next year, as they sometimes do, you can unhide them. Just open your Hide folder by clicking on the Saved drop down (upper right header menu) and making the selection, then choose 'remove flag' in the prospect details section.
The Next Year flag acts just like a follow up, defaulting to 90 days prior to the prospect's xdate, which can be adjusted when scheduling.
Accessing Flagged Accounts
You can view your recently flagged accounts from your Pipeline, which can be filtered in a number of ways and includes a name lookup.
You can also view your flagged accounts in the form of a List by accessing from the Saved dropdown tab
Very descriptive, the notes section is where you can keep your notes. It also houses your activity (flags, events). Notes are viewable to users within your agency, which helps keep your over-zealous co-worker from encroaching on your active prospects.
Updating/Deleting Events or Flags
Click the edit or delete icon to take the appropriate action...like if you accidentally schedule a 4am appointment. Editing/updating a scheduled event will update the event in your calendar through the integration. Updating events on your calendar will also update your Xdate calendar on the web.