Overivew

LossRunner was created in 2021 and is used for generating Loss Run Release forms as well as carrier request contact management, with an emphasis on keeping the incumbent agent unaware. 

Our 2025 update now includes a 1 step E-Signature process for your prospect, and automated carrier request routing (currently via email only). So if the prospect has had four different carriers, they only complete one signing process. LossRunner takes care of the rest. The prospect's signing process is practically effortless, and your input process is minimal.

Tutorial Video

Release Form Menu

The menu is broken down into three components- Insured Info, Policy Terms and Carrier Contact info- all required to order loss runs. With the data available, there is often enough to create a request for WC. If the carrier is on the other lines, it is very easy to add those other lines to the request. If not, it is still pretty easy.

Adding Other Lines of Coverage

If the WC carrier is on the other lines, click on the carrier name to open the editing menu and add them. If not, you can click on the notepad icon to add carrier/policy info for the other coverages.

Carrier Contact Info

Included is a directory of carrier contacts for ordering loss runs. While not comprehensive, it does cover over 75% of active policies and is actively maintained. It is also set up to allow for adding/changing information, which is specific to the user account. It does not delete information, and will default to the most recently used value if more than one is available. 

Contact info is stored at the individual carrier level, but requests are consolidated at the group level, assuming the carriers' contact info (email or fax) matches. Using the illustration in this article, Farmington and Phoenix are both part of Travelers, and have the same contact request info, so this will result in a single loss release form.

Creating Group Entries

We store things at the individual carrier level, but you can create your own Carrier Group entries. To do so, click on the carrier (in the Policy Term section) and type in the group name to override the name. In the below example, I clicked on FARMINGTON for the 2020-2021 term and selected TRAVELERS GRP. This added the entry to the contact info, prefilling it with Farmington's info.   

Generating & Sending Release Form

Clicking on the Generate button at the lower left corner will open an email template to send to your prospect for E-Signing. This email is sent from your email address and will appear in your sent items. This lets you confirm the email was sent. 

Prospect's Signing Process

Your prospect will receive your email, which contains a ‘Sign Here’ button. This will bring them to a webpage where they can sign the forms. Regardless of how many requests are generated, the insured only has one signing process.

Request Routing

Once signed, each request is sent to its respective carrier via an automated email. The insured is CC'd and you are BCC'd. This keeps you in the loop, and provides a very easy way for the insured to follow up on the initial request.

Communication Process

Minimizing the effort required by your prospect is critical. A given carrier's terms typically specify they'll only communicate policy matters/documents directly with the insured, or their agent (which is what you should be looking to avoid). So it is up to them to be the squeaky wheel.  

The email to the carrier is sent from our generic, no-reply email domain, but we use the business name as the ‘name’ on the email account, and specify that they are emailed to your contact. While this adds the extra step of your prospect having to email you the loss runs (so hard), it does not raise any flags (i.e. keeps the incumbent asleep). 

Everyone generally accepts that a carrier has 10 business days to provide them. Are there any real regulations that specify this? Not really, and if there is, it is at the state level, like NY - New York Insurance Law § 3426(g)(2) - ultimately information like this is a policyholder's right. It should not take more than a couple clicks for them in the first place. A follow up email should be the occasion, not the norm. If you can get your prospect to understand this, it will be an easy process. 

Release Form Template